Many of you know that I have been a big fan of the Asante Snap insulin pump and that I’ve also been doing some work with them. Yesterday at 5:30 PM PST, Asante Solutions announced that it is closing down and the Snap pump is no more.
In an email communications from Asante sent to all Snap users, it was suggested we contact Animas if we are interested in transitioning to a new pump, and that Animas is graciously stepping up to help with a limited time offer for existing Snap users to help with the transition.
I also received communication from the team at Johnson & Johnson Diabetes Solutions and the Animas team letting me know that their goal is to help every Asante Snap pump user however they can and that they understand this is shocking news and a difficult transition.
This is a very new development, so the details of the replacement plan are still being worked out.
If you are an existing Snap pump user and want more information please call Animas Customer Care at 1-877-937-7867 x1562. Representatives are available Monday – Friday, 8:00 AM – 8:00 PM EST.
Personally – I’ve not yet decided what I’m going to do (I can hear my old Cozmo whispering to me from the drawer…), but I very much appreciate Animas for stepping up to help.
The Animas program provides a replacement with either a Ping or Vibe pump. The replacement costs $799, but Animas claims they will refund $700 once they receive your now-obsolete Snap pump. Yes, you have to send them your old Snap pump.
Details: http://www.animas.com/sites/default/files/pdf/ANM-15-4515A_Asante-Replacement-Program_v6.pdf
Thanks for sharing those details, Mitch!
I’m beginning to think I’m a curse. I got my Cozmo and they folded. I got my Snap TUESDAY and now this. I’m so disappointed. I really liked it.
Just Tuesday? Oh my… I’m so sorry, Christine.